Types of pipe relining warranties
There are a few main types of warranties offered for pipe relining services:
Installer Warranty
Most pipe relining companies provide an installer warranty. This addresses one of the most common concerns, covering defects in installation or workmanship for a period, usually spanning 1-3 years. It means if any issues arise due to faults in how the epoxy resin was applied, the installer will come to your location to rectify the problem without additional costs.
Manufacturer Warranty
Pipe relining with products like epoxy resin, which is more enduring than traditional materials, also comes with a product warranty from the manufacturer. This warranty is on the material itself and lasts much longer than installer warranties, with 10, 20 or even 50-year manufacturer warranties commonly offered.
Lifetime Material Warranty
Many pipe relining companies offer a lifetime warranty on the materials and resins used, avoiding the hassle of digging up your property. Concerns over the cost of pipe relining become immaterial, as any identified degradation in the epoxy resin material is rectified or replaced free of charge, regardless of the time elapsed.
The advantage of pipe relining is that it not only fixes current pipe issues but also provides renewed pipes that are expected to last for decades. These lengthy warranties strongly support pipe relining as a durable alternative to full pipe replacement.
Average warranty periods for pipe relining
The typical warranty coverage period for pipe relining services is 10 to 50 years. The duration of the commitment depends on the specific type of warranty provided:
- Installer warranties, typically managed by your reliable cctv drain man: 1-3 years
- Manufacturer warranties: 10-20 years
- Lifetime material warranties: Can cover entire expected pipe lifespan of 50+ years
We assure our customers of longer warranties as part of our commitment to delivering long-lasting pipe relining solutions. Our superior relining services utilise high-quality epoxy resins and meticulous installation techniques for enduring performance. The structural integrity of relined pipes is extremely reassuring, with well-installed epoxy pipe linings expected to last 50 years or more before requiring repair.
Warranty validity also hinges on one of the most critical aspects: proper use and care of relined pipes. To protect your drains, seek our advice on avoiding substances like paint thinners and tree root intrusions that could compromise the relined pipes. But under normal household flows and proper use, warranties should remain intact for decades.
50-year product warranties explained
Some advanced epoxy resin products used in pipe relining now come with 50-year product warranties from their manufacturer. This warranty indicates that the resin is designed and extensively tested for a service life of at least fifty years under standard household plumbing conditions.
Extended 50-year resin product warranties provide peace of mind and affirm the resilience of the epoxy used in relining your plumbing. Over time the resin will not degrade or lose bonding strength. It instills trust in the structural renewal and waterproofing capabilities of the relined pipe for the subsequent 50 years.
To ensure quality installation of your new pipe and save time and money, an accredited technician must use a high-performance epoxy resin certified to meet AS/NZS 4671 standards. The resin undergoes stringent batch testing to ensure it meets longevity benchmarks.
Note product warranties differ from installer or lifetime material warranties. While covering resin integrity, they don’t guarantee against faults in workmanship or installation impacts that could also affect pipe lifespan. Hence, comprehensive pipe relining comes with several warranty types for full coverage advantages, surpassing any other conventional methods.
Differences between installer, manufacturer, and material warranties
There are some key differences between the three main types of pipe relining warranties:
The Installer warranty is crucial, protecting specifically against defects in the drain pipe installation. The manufacturer and lifetime cover the long-term durability and structural life of the relined pipe itself. These warranties collectively help provide comprehensive, long-lasting confidence in the quality of the pipe relining project.
Factors affecting pipe relining warranty coverage
There are several key factors that can impact the warranty coverage periods offered on pipe relining services:
Pipe Location and Size
Warranty conditions are influenced by the particular location and dimensions of the sewer pipe being relined. Indoor and outdoor pipes see different wear patterns. Larger commercial drain lines also endure more strain, demonstrating that all pipes can undergo different levels of wear.
Hence residential indoor relining may get 50-year warranties, while heavy-use commercial lines may receive shorter 20-year product warranties.
Pipe Purpose and Contents
Drain conduits, such as sewer storm water pipes, can hasten the deterioration of linings if transporting abrasive contents. Warranties remain valid under normal usage; however, frequently pouring corrosive substances like paint thinners down relined drains may lead to voided coverage. This is factored into commercial warranties where industrial effluent is expected.
Relining Method and Materials
To get started and quote our advanced relining process, our friendly team ensures it encompasses epoxy resins, precise site preparation, and adherence to industry standards for optimal bonding and renewal. By adhering strictly to the manufacturer’s specifications, installers can offer extensive 50-year material warranties using trenchless technology, avoiding the need to excavate your landscape.
Ultimately, residential indoor pipe relining may qualify for the most extended warranties of up to 50 years. Conditions such as high-traffic commercial settings might justify more abbreviated warranty periods, particularly for significant length pipe stretches. Reputable providers clearly explain warranty terms so clients understand coverage.
Proper documentation needed for warranty claims
In order to make a warranty claim for pipe relining, it is essential to have the correct documentation on hand. This will serve as essential proof and details of your original pipe relining job should you choose to use their services in the future.
Typical documents needed include:
- Original invoice/receipt for the relining work
- Warranty documentation provided by the installer
- All paperwork detailing the product warranties from resin manufacturers
- Visual evidence such as photos or cctv footage of the initial work and the installed lining
- All documentation from pre and post installation camera inspection
- Records of correspondence about your relining job
- Documentation showing proper care and usage of pipes to validate warranty
Maintaining detailed documentation ensures awareness of performed services and confirms eligibility for warranty coverage. It also shows what exact products were used so the manufacturer warranties apply. Photos and video footage offer visual confirmation, while inspection reports verify conditions pre and post install.
When lodging a warranty claim, submit copies of all relevant documentation, which should reflect a professional standard. Securely store your original documents, ensuring peace of mind and trust in our service, conducive to future selections due to smooth and efficient resolution of concerns.
Limitations and exclusions of pipe relining warranties
While pipe relining warranties provide extensive coverage, there are some limitations and exclusions to be aware of:
Improper Usage
Warranties may become void if there is evidence of damage due to uncared for or improperly maintained pipes. Drains that have not been properly cleaned up and on which corrosives, solvents, oil-based paints are frequently poured, did a great job at degrading linings prematurely. Warranties can also be voided by tree root encroachment or extreme pressure variations that compromise the pipe’s structural integrity.
Previous Damage
Acknowledging that warranties only cover the post-installation period of your pipes, we can firmly say they got job done setting the standard for defect coverage. Any pre-existing faults or damage in original pipes found later is generally excluded. Hence, this method’s advantage over another plumber who might skip vital pre-relining CCTV checks.
Wear and Tear
General wear and tear is not covered, as it’s expected over decades of use, but there no concern that our work leaves any mess or unexpected burdens. Premature degradation or failures of linings are covered; with proper care, residential epoxy linings should last over 50 years, aligning with the warranty period, without hassle.
In reality, there was no warranty framework capable of averting every potential scenario leading to damage. Reputable providers design warranties to anticipate most eventualities, instilling confidence in the pipes’ longevity.
Customer responsibilities under warranty terms
As a customer who has had pipe relining performed and is under warranty terms, you have certain responsibilities to maintain coverage, including:
Proper Care and Usage
You must continue to use your relined pipes in a reasonable way, avoiding things like pouring corrosives down drains or subjecting pipes to excessive water pressure. Diligently attending to any plumbing system maintenance preserves the integrity of the warranty.
Regular Maintenance
Be proactive in spotting any signs of wear or failure in your relined pipes to ensure the work done – the job they got job – maintains its integrity. Look for leaks, soft spots in pipes indicating possible failure points to report promptly before they become larger issues not covered by warranties.
Record Keeping
Maintain comprehensive records that include your initial work invoice, warranty specifics, product details, and snapshots of the completed job. Keep detailed records to provide necessary proof to make a warranty claim seamlessly.
Meeting Inspection Requirements
Some warranties have terms requiring a follow-up inspection 12 months or longer after relining to reassess pipes and confirm ongoing structural stability to continue coverage. Clients are obliged to adhere to the required inspection schedules as part of their warranty duties, ensuring a clean tidy environment with no disruption to the process.
Complying with responsibilities around usage, care, reporting and record-keeping helps validate customer warranty coverage entitlements long-term. Reach out for any clarification required from your pipe relining provider on your obligations to avoid unintentionally nullifying protections.
How to make a warranty claim
To make a warranty claim for pipe relining, please follow these steps:
- Contact our office for help assembling documentation related to your original pipe relining job, including invoices, warranties, product info, and inspection reports.
- Upon reaching out to Petersham Plumbing Pty Ltd, the team provided swift assistance, offering a prompt, free quote for any pipe repair needs, reachable via email or phone.
- Explain the issue as you detail your experience and provide copies of the documentation, ensuring to follow up with a call to our office if clarification is needed, or by bringing hard copies to our office – simply call our friendly team for directions at (insert office address).
- Our team will review your information and arrange an on-site inspection if deemed necessary.
- Once warranty coverage is confirmed, our team will arrive on time to discuss remedial strategies and plan the required repairs or replacements in accordance with the warranty terms.
- Maintain your original paperwork diligently and provide copies to us to facilitate a straightforward claims process and prove your eligibility.
- We manage all aspects, from liaising with manufacturers to ensuring qualified installers carry out covered repair work.
- Work with your property team to grant site access and manage post-inspection cleanup, guaranteeing timely resolution of any issues.
Our friendly and accommodating team manages issues with attention to detail, simplifying the entire process for you. Our steadfast commitment and quality service maximise the benefits of pipe relining, earning us high recommendations.